Shipping Policies

When will I recive my order?

It takes me between 3 and 7 business days to process an order, after which I will send it to you.

Shipping time depends on your location, but here's an estimate:

● Mexico: 3-7 business days

● Europe: 5-9 business days

● USA and Canada: 2-14 business days

● Latin America 4-9 business days

● International: 10-20 business days

 

Where is my order shipped from?

From the beautiful Mexico City !!

 

Will I have to pay customs fees for my order?

International orders may incur additional customs charges. This rate is not under my control, and is the decision of your local customs agency. Customs policies vary greatly between countries, so I recommend that you speak with your local authorities to clarify this point.

 

My order should have arrived by now, but I haven't received it yet. What I do?

Please help me by following these steps:

● Check your confirmation email to make sure there are no errors in the shipping address. This is very important, many times people make a mistake when putting their address.

● Contact me at sofigrivas@gmail.com , by instagram: @ grivas.arte or (by phone) via whatsapp (+52) 55 54058068

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How do I track my order?

Contact me by mail: sofigrivas@gmail.com , instagram: @ grivas.arte or (by phone) via whatsapp (+52) 55 54058068

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I have received my damaged painting. What I do?

Sorry if the work has arrived damaged. To solve it as soon as possible, contact me through one of these means:

sofigrivas@gmail.com , by instagram: @ grivas.arte or (by phone) via whatsapp (+52) 55 54058068